HOW DOES SHIPPING WORK?
The Oven partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as USA, Hong Kong, China, etc. via our partnership with USPS and ePacket.
Because we ship directly from our partners in these countries, your item may take longer to arrive (this is because of customs). If your order ships directly from us, it should take 5-7 business days to arrive. Most of our pipes come directly from us, our accessories come from our partners.
If you have ordered more than one item and only one has arrived, the other may have shipped from one of our other manufactures. This means that your item was shipped from a different manufacture, so the item will come separately.
Please do not panic if it does not show up immediately, it's on its way (please email us for tracking).
For returns please check out our returns policy page for more information.